5

If you're looking for a quality shop for your German car in Eugene, this is the place! I'm really picky about who I let work on my car, though I've been taken my 2011 BMW 328i to Alex's twice now, and I have nothing but good things to say. They're honest, they're very nice, they do a good job, they don't try and sell you on things you don't need, they have fair prices, etc.. Highly recommend these guys!

5

I love going to this shop. They will not charge me more than they say they will. When I took my beloved Boxster in with a confusing problem and they couldn't diagnose it in the first hour, they called me to ask if I would approve an extra hour for diagnostics. After they diagnosed it, I decided to make the repair myself to save a buck and they were completely fine with that. Another time, after I approved a repair, they found the part for $100 cheaper from a different supplier and passed on the savings to me. When you buy a German car you know maintenance is going to be more of a pain. The guys at Alex's will bend over backwards for you to make your life easier! And Eddie is always fun to talk to.

5

Best experience! Not only competent, but fantastic customer service!!! I will gladly recommend them..

3

Good service and prices

5

After vetting several highly rated independent shops over a three year period, Alex's Garage has proven themselves to at least this discerning customer (and professional in the community) that they are: (1) TRANSPARENT / straight-shooters; (2) genuinely CUSTOMER-CENTERED (e.g. gladly take time to explain; courtesy shuttles; apparently obsessed with my satisfaction); and (3) just plain friendly and PLEASANT to do business with...which is a nice bonus. As an aside, I have also observed a subtle—yet significant in my book—commitment to constantly improving their business (e.g. modernized to state-of-the-art office / billing systems; upgrades to physical organization of shop / office areas). And last but certainly not least, I texted one of the mechanics one Sunday on his private cell phone (which number was provided to coordinate a prior pick up from work) and he promptly called back, provided the answers I needed, and followed up with me to make sure I was good...all on his personal time. I have never seen that ever being a possibility with any shop—ever—but somehow with Alex's Garage...it is. The level of detail this shop employs matches the level of skill I require for the finest German automobile I own. All of the foregoing characteristics—taken together—have converted a deep skeptic-by-nature -TO- a now loyal customer. Thank you Alex, Matt, and Eddie for being that rare shop in Lane County that has everything I am looking for in a shop, and more. Look forward to many years of business.

5

Great rates and knowledgeable staff. Would recommend.

5

These guys diagnosed and fixed my car's AC after another shop said they couldn't!! And since I live 1 1/2 hours from Eugene, they found a way to fit me in on the day I called!!! Super nice guys, skilled technicians ... I'm a believer!!!

5

These guy do a fantastic job, and at a price point that is below what the dealerships will charge for both routine and repair work.

5

I brought in an old Mercedes and to make a long story short; They did a perfect job and charged me less than they quoted me. On top of all that, they even helped with tips for doing some of my own repair work. I couldn't be happier.

5

Trustworthy mechanics that really know their stuff. If they don't know they research and find out. Highly recommend them.